Online gaming should be enjoyable entertainment — not a burden. mbi7 provides tools, guidance, and support to ensure your gaming experience stays controlled and healthy at all times.
For most players, gaming at mbi7 is a way to unwind after a long day — an enjoyable and refreshing form of entertainment. However, we recognise that for a small number of individuals, gaming can become something more serious if left unmanaged.
At mbi7, we are not solely focused on profit. We genuinely care about the well-being of every player on our platform. That is why we invest in building integrated self-control tools, training our support team to identify early warning signs, and providing easily accessible resources for anyone who needs help.
Mbi7's responsible gaming policy is more than a document on paper — it is how we operate every single day. From self-set deposit limits to full self-exclusion options, we put you in complete control of your gaming experience.
Remember: Gambling is entertainment, not a source of income. Always play within your financial means and never try to chase your losses.
Mbi7 is a platform strictly restricted to individuals aged 18 and above. We enforce rigorous age verification during the registration and KYC process. Any account found to be owned by a minor will be closed immediately and the remaining funds frozen in accordance with legal procedures.
We provide a range of tools you can use on your own to maintain a healthy and controlled gaming experience
Set a daily, weekly, or monthly deposit limit based on your means. Once the limit is set, the mbi7 system will automatically block any deposit exceeding that amount — giving you complete control over your spending.
Set the maximum duration for your daily gaming session. When the time limit is reached, the mbi7 platform will display a reminder notice and you can choose to take a break or continue consciously.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be automatically blocked from placing any further wagers for that period.
Need a break? Use the self-break feature to block access to your account for 24 hours, 7 days, 30 days, or any duration of your choice. During the break, you will not be able to log in or place any wagers.
If you feel that gaming is seriously affecting your life, the self-exclusion feature allows you to permanently close your account or suspend it for an extended period of between 6 months and 5 years.
View a full summary of your gaming activity, including total time played, total deposits, total wagering, and win-loss records. This information helps you make smarter and more informed gaming decisions.
Responsible gaming doesn't mean you can't have fun — it simply means playing in a healthy way. Here are practical tips recommended by the mbi7 team:
Decide on the amount you are comfortable spending on entertainment — just like buying a movie ticket or dining out. Never use savings, borrowed money, or funds earmarked for essentials such as rent and bills.
One of the most common mistakes is trying to recover lost money by continuing to play. This almost always leads to even greater losses. If you lose, accept it calmly and stop.
Use a clock or alarm to remind yourself when to stop. Playing for too long can impair your judgement and cause you to bet more than you should without realising it.
Avoid gaming when you are feeling stressed, sad, angry, or emotionally overwhelmed. An unstable emotional state tends to lead to poor and high-risk betting decisions.
Make sure online gaming is only a small part of your daily activities. Set aside time for family, friends, exercise, and other hobbies to keep your life balanced and meaningful.
Identifying early warning signs is the first step to getting help. Take note if you or a loved one is experiencing any of the following:
You constantly think about gaming, planning your next session or figuring out how to get more money to bet.
You need to bet with increasingly larger amounts to feel the same level of excitement — a sign that your tolerance is growing.
You have repeatedly tried to stop or cut back on gaming but failed, even when you genuinely intended to do so.
You have lied to family or friends about how much time and money you spend on gaming.
You have borrowed money, sold possessions, or used bill money and funds meant for essentials to finance your gaming activity.
Gaming begins to significantly affect your personal relationships, work performance, or academic achievement.
If you identify 3 or more of the signs above in yourself, we encourage you to contact the mbi7 support team immediately or seek professional help. There is no shame in asking for help.
These are not just words — this is a real commitment we uphold every single day
Every registrant goes through a thorough KYC verification process. We have zero tolerance for any attempt to bypass the 18-year age limit.
All mbi7 marketing campaigns are designed to avoid targeting vulnerable individuals, minors, or those who have chosen to self-exclude.
Mbi7's customer support team undergoes regular responsible gaming training to identify and assist players who need support.
The mbi7 analytics system proactively monitors game patterns. If at-risk signs are detected, our team will reach out to the player directly.
When you set a deposit limit or apply for self-exclusion, it takes effect immediately — no waiting period or delay that could lead to regret.
Mbi7's responsible gaming policy is developed in alignment with GamCare, Gambling Therapy, and leading international industry standards.
Quick and easy — only takes a few simple steps
Log in to your mbi7 account using your registered username and password.
Go to the "Account Settings" or "Security Settings" menu found in your profile section.
Select the self-control tool you need — deposit limit, time limit, loss limit, or self-break.
Set your desired amount or duration and confirm. Your limit will take effect immediately.
If you experience any issues using the self-control tools or wish to apply for immediate self-exclusion, contact the mbi7 support team via live chat, available 24/7. Self-exclusion requests are processed as a priority within less than 1 hour.
You don't have to face this alone — help is always available
Mbi7's customer support team is ready to assist you at any time. Live chat is available around the clock for any enquiries related to responsible gaming or account controls.
Talian Kasih 15999 is a free counselling service operated by the Malaysian government, available 24 hours a day. Contact them for guidance and support related to gambling problems or life stress.
Gambling Therapy is an international non-profit organisation that provides free online support to individuals affected by problem gambling, including their families and friends.
For enquiries related to responsible gaming at mbi7, email us at [email protected] — our dedicated team will respond within 24 business hours.