Your privacy is our priority. This document clearly explains how mbi7 collects, uses, stores, and protects your personal data as a player on our platform.
At mbi7, we understand that your trust is not freely given — it must be earned and maintained every day. This Privacy Policy is written clearly and transparently to help you understand exactly what happens to your personal information when you register and use our platform.
This policy applies to all users accessing the mbi7 website, the mbi7 mobile app, and all services we offer. By using the mbi7 platform, you agree to the data collection and usage practices described in this document.
mbi7 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards relating to the protection of online user privacy.
Mbi7 is an online gaming platform committed to protecting the privacy and data security of all its users. We take this responsibility seriously because we understand how sensitive your personal information is.
This Privacy Policy explains:
This policy covers all your interactions with mbi7 — including account registration, gaming activity, financial transactions, communications with our support team, and use of our mobile app.
We only collect data that is strictly necessary to provide you with a safe, compliant, and high-quality service. Below are the categories of data we collect:
mbi7 never stores credit or debit card information directly. All payments are processed through certified payment gateways that comply with PCI-DSS standards.
Your personal data is collected through various channels when you interact with the mbi7 platform:
| Data Collection Sources | Data Type | When It Occurs |
|---|---|---|
| Account Registration | Name, email, phone number, date of birth | When creating a new account |
| KYC Verification | Identity documents, verification selfie | During the identity verification process |
| Financial Transactions | Banking information, deposit/withdrawal records | When making a deposit or requesting a withdrawal |
| Platform Usage | Activity logs, game history, IP | While actively using the platform |
| Customer Support | Conversation content, complaints, feedback | When contacting the support team |
| Cookies & Trackers | Browser preferences, session data | Automatically while browsing |
Every piece of data we collect has a clear and legitimate purpose. mbi7 uses your personal data for the following purposes:
mbi7 does not use your data for third-party advertising purposes. We do not sell your personal data to any third party for commercial gain.
Mbi7 does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we may need to share your data with trusted parties:
We work with selected service providers who help us operate the platform, including payment gateway providers, identity verification services, and technology infrastructure providers. All third parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
Mbi7 will disclose personal data to the relevant authorities when required by law, court order, or valid regulatory directive. This includes investigations related to fraud, money laundering, or other financial crimes.
In the event of any merger, acquisition, or asset transfer, user data may be transferred as part of the business assets. In such situations, you will be notified in advance and an equivalent or stronger privacy policy will continue to be enforced.
Important: mbi7 never shares data with entities outside the scope of operational and legal necessity. Every instance of data sharing is audited and documented internally.
Your data security is a responsibility we take extremely seriously. mbi7 implements multiple layers of technical and organizational protection to ensure your data remains safe at all times.
Mbi7 retains your personal data for as long as your account is active or as long as necessary to provide our services. Following account closure, we retain certain data for the period required by law — typically between 5 to 7 years — for legal compliance, dispute resolution, and fraud prevention purposes.
mbi7 servers are protected by multiple layers of firewalls, automated threat detection systems, and a dedicated cybersecurity team. Your data is never stored in an unsecured environment.
Mbi7 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the mbi7 platform.
As an mbi7 user, you have clear and enforceable rights regarding your personal data. mbi7 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data in your account.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may request that we restrict the processing of your data in certain circumstances as provided by law.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You may object to the processing of your personal data for specific purposes such as direct marketing.
To exercise any of the rights above, please contact our privacy team via email at [email protected]. We will process your request within 30 business days.
Mbi7 is a platform dedicated exclusively to adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Any activity indicating use of the platform by an underage individual will be investigated and reported to the relevant authorities.
If you believe that someone under the age of 18 has accessed the mbi7 platform, please contact us immediately at [email protected] so that immediate action can be taken.
Mbi7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be posted on this page with a new "Updated" date.
For material and significant amendments, we will endeavour to notify you via an in-platform notice or registered email before the changes take effect. However, it remains your responsibility to review this page periodically to ensure you are always aware of the latest terms.
Continued use of the mbi7 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to listen and assist:
For complaints related to personal data processing, you also have the right to submit a complaint to the Malaysia Department of Personal Data Protection if you believe your privacy rights have been violated.
The mbi7 privacy team is specially trained to handle all data-related inquiries with full professionalism and confidentiality. Every complaint is recorded and resolved according to established procedures.
Six core pillars of privacy protection we guarantee to every player
All data transmitted between your device and mbi7's servers is protected by 256-bit SSL encryption — the same standard used by banking institutions and governments worldwide.
Mbi7's identity verification process uses a recognized automated KYC system. Your documents are stored in an isolated, protected environment accessible only to authorized personnel.
Mbi7 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data is not our product — you are our customer.
Mbi7's security system operates 24/7 to detect and block any unauthorised access attempts, hacking attempts, or suspicious activity before it can cause harm.
All of mbi7's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards, providing you with robust legal protection.
Mbi7 gives you real control over your personal data. Access, update, download, or request deletion of your data at any time through your account settings or by contacting our privacy team.