Mbi7 Terms and Conditions – Official Platform Usage Guide

Welcome to mbi7. These Terms and Conditions govern the relationship between you as the user and mbi7 as the online gaming platform provider. These terms constitute a legally binding agreement between you and mbi7 when you register, log in, or use any part of our platform.

We encourage you to read each section carefully. If you disagree with any part of these terms, please stop using the platform immediately. Continued use of the mbi7 platform constitutes your full acceptance of all terms stated herein.

01 Acceptance of Terms

By accessing, registering for, or using the mbi7 platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated as part of this agreement.

These terms take effect from the date you first use the platform or from the date we specify upon any update. mbi7 reserves the right to amend these terms at any time, and it is your responsibility to review this page periodically to ensure you remain up to date.

• Acceptance of these terms is an absolute requirement for using all mbi7 services.
• If you are acting on behalf of a legal entity, you confirm that you have the authority to bind that entity.
• These terms may not be transferred to any third party without written consent from mbi7.

02 Account Eligibility

To register and use the mbi7 platform, you must meet all of the following eligibility criteria at all times while using the service:

• Be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited or restricted from participating in online gaming in your jurisdiction.
• Register only one (1) personal account — multiple account registrations are strictly prohibited.
• Not enrolled in any applicable voluntary self-exclusion program.

Mbi7 reserves the right to request proof of age, identity, or residence at any time as part of the KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in account suspension or termination.

03 Registration & Account Management

When registering a mbi7 account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password.

• Each individual is only permitted to hold one (1) active account. Registration of multiple accounts will result in all associated accounts being terminated and balances may be forfeited.
• You must notify mbi7 immediately if you suspect any unauthorised access to your account.
• Mbi7 is not liable for any losses resulting from your failure to protect your account credentials.
• Transferring your account to another person is strictly prohibited.
• The name on your mbi7 account must match the name on your official identification document.

For added security, mbi7 provides two-factor authentication (2FA) that you can enable directly from your account settings. We strongly encourage all players to activate this feature to better protect their accounts.

04 Deposits & Withdrawals

Mbi7 offers a wide range of deposit and withdrawal methods suited for players in Malaysia. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

• Minimum and maximum deposit limits are subject to your chosen payment method and your account verification level.
• All deposits will be credited to your account instantly upon payment confirmation.
• Withdrawal requests will be processed within the stipulated timeframe based on your chosen method — typically within 24 business hours.
• Mbi7 reserves the right to conduct security checks before approving any withdrawal, particularly for large amounts.
• Withdrawals may only be made to the same payment method used for the deposit, in compliance with anti-money laundering requirements.
• Deposited funds must be used for gaming purposes and must be wagered at least once before the first withdrawal.

05 Bonuses & Promotions

Mbi7 offers a variety of bonuses and promotions from time to time for new and existing players. All bonuses are subject to wagering requirements and the specific terms stated alongside each offer.

• Welcome bonuses are available to new members registering for the first time and may only be claimed once.
• All bonuses carry a wagering requirement that must be met before any bonus winnings can be withdrawn.
• Mbi7 reserves the right to void any bonus if fraud, abuse, or a breach of terms is suspected.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Participating in more than one promotion simultaneously may be restricted — check the terms of each promotion for details.
• Mbi7 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Any attempt to abuse the bonus system — including opening multiple accounts, using automated software, or colluding with other players — will result in cancellation of all bonuses and immediate account termination with no refund.

06 Game Rules

All games available on the mbi7 platform are conducted in accordance with the rules set for each game type. Players are responsible for understanding the rules of each game before participating.

• The outcome of all games is final and cannot be disputed unless there is clear documented evidence of a technical failure.
• All games use a certified Random Number Generator (RNG) to ensure fairness and transparency.
• Any technical failure or connection disruption during an active game will be resolved in accordance with the mbi7 disconnection policy.
• Mbi7 reserves the right to void any game round if software malfunction or system manipulation is suspected.
• The use of assistance software, automated bots, or any tool that provides an unfair advantage is strictly prohibited.

07 User Conduct

Mbi7 expects all players to conduct themselves respectfully and responsibly while using the platform. The following behaviour is strictly prohibited and may result in disciplinary action, including account termination:

• Using abusive, threatening, or harassing language or behaviour toward other players or mbi7 staff.
• Any attempt to hack, infiltrate, or disrupt platform operations in any way.
• Sharing or selling your account credentials to any third party.
• Identity fraud or providing false information during registration or verification.
• Money laundering or any suspicious financial activity conducted through the platform.
• Colluding with other players to gain an unfair advantage in any game.

Mbi7 cooperates fully with relevant authorities in the investigation of any activity suspected of violating the law. Account information and transactions may be disclosed to authorities when required by law.

08 Security & Privacy

Mbi7 takes the data security and privacy of all users seriously. Our platform is protected by the latest encryption technology and we comply with international data protection standards.

• All personal data is collected, stored, and processed in accordance with the detailed mbi7 Privacy Policy.
• Mbi7 will not sell, transfer, or disclose your personal data to third parties without your consent, except where required by law.
• All connections to the mbi7 platform are protected by 256-bit SSL encryption at all times.
• Mbi7 uses a real-time fraud detection and threat monitoring system to protect your account.

For more information on how we handle your personal data, please refer to Privacy Policy our complete.

09 Liability Limits

Mbi7 provides an online gaming platform on an "as-is" and "as-available" basis. While we strive to ensure uninterrupted service, certain limitations apply to our liability:

• Mbi7 is not liable for any losses arising from service disruptions, technical failures, or events beyond our control (force majeure).
• Mbi7 makes no guarantee that the platform will always be available, error-free, or meet your specific requirements.
• Any disputed game outcome will be reviewed by the mbi7 technical team, and their decision is final.
• Mbi7's maximum liability to any player under any circumstance is limited to the net deposit amount made by that player within the 30 days preceding the claim.

10 Account Termination

Either you or mbi7 may terminate the account at any time, subject to the following conditions:

• Termination by player: You may request account closure at any time by contacting our support team. Valid balances will be returned once all conditions have been met.
• Termination by mbi7: We reserve the right to suspend or terminate your account without prior notice if we detect a breach of terms, fraud, or suspicious activity.
• In the event of termination due to fraud or serious violations, mbi7 reserves the right to forfeit all balances in the relevant account.
• Players whose accounts have been terminated due to violations are not permitted to register a new account without written authorisation from mbi7.

11 Terms Amendment

Mbi7 reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on this page. It is your responsibility to review this page periodically.

Continued use of the mbi7 platform following any amendments constitutes your acceptance of the revised terms. If you disagree with the changes, you must stop using the platform and contact us to close your account.

For material and significant changes, mbi7 will endeavour to notify players via an in-platform notice or registered email, though this does not limit our right to make amendments at any time.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the mbi7 platform, please contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 directly within the mbi7 platform
• Response Time: We aim to respond to all enquiries within 24 hours

For formal complaints, please submit full details including your account number, date of incident, and a thorough description so our team can investigate and resolve your issue as quickly and effectively as possible.